All about CC4Teams
A customer contact center directly in your Teams
CC4Teams, formerly known as CC4Skype, is a robust contact center solution tailored to integrate smoothly with Microsoft Teams, enhancing how customers communicate within the Teams platform. CC4Teams removes unnecessary complexities, enabling you to concentrate on what really counts – providing outstanding customer experiences. With real-time and historical Power BI reporting, you gain valuable insights, and wallboards keep your team updated and inspired. The efficient functionalities for supervisors and operators, along with skill-based routing, guarantee optimal resource allocation and enhanced agent productivity.
ORdigiNAL houses a team of product specialists for CC4Teams, offering comprehensive technical, sales, and marketing support to our partners. With ORdigiNAL’s knowledge and dedicated help, partners are well-prepared to maximise the benefits of CC4Teams and ensure their customers experience a seamless and efficient contact center within Microsoft Teams.
Routing of calls
To be put on hold, only to be connected incorrectly, is one of the biggest frustrations among customers. CC4ALL takes call routing seriously. Routing can be based on skill or by the longest available agent.
Omni-Channel
Manage all inquiries in one central administration tool and one client. The addition of extended web chat and social media features make CC4ALL the most complete and versatile omni-channel solution.
Reporting
Real-time dashboards and historical reports are included for voice, web chat, email and social media. With the recent implementation of Microsoft Power Bi, you get a complete and easy-to-read dashboard.
Many integrations
CC4Teams offers extensive integrations, allowing agents to access webpages, Office 365 apps, and historical reports directly within Microsoft Teams, creating a future-ready, highly productive work environment.
All about CC4Teams
Certified by Microsoft
CC4Teams is not just certified as an Extended Contact Center Solution for Microsoft Teams but also possesses the Information Security ISO certification 27001 and has reached Microsoft SaaS Apps Security and compliance.
Discover the benefits of CC4Teams
A new tool but with a familiar experience.
CC4Teams is designed with a strong emphasis on collaboration and communication. It provides the essential features that Contact Center agents require. This integration opens numerous efficient avenues for your Contact Center teams to work together and enhance their performance. For example, agents can access the entire team’s knowledge base or engage in discussions through Teams chat on various topics. All conversations among agents and team members are stored in one location for quick reference, enabling agents to find the right answers swiftly, which boosts their efficiency.
Additionally, with CC4ALL, you can operate directly within Microsoft Dynamics. With CC4Dynamics, seamless integration with Microsoft Dynamics is not just a possibility; we’ve improved it with the essential contact center features your team requires to thrive. CC4Dynamics fully integrates voice channels with Microsoft Dynamics 365, enabling functionalities like inbound and outbound calls, call recording, and both warm and cold call transfers.
Watch CC4Teams in action:
Let’s get in touch!
Do you have any questions about us, or do you want to know more about our products? Send us a message with the form below. We aim to respond within one working day.