ORdigiNAL support & help
Rely on ORdigiNAL support and help desk solutions to enhance your productivity. We are here to support you.
Technical support
The Technical Help Desk
We know how important it is to provide top-notch technical support to our customers at ORdigiNAL. That’s why we’ve created the ORdigiNAL Help Desk, which serves as your primary support contact for any questions or issues you may have. Our Help Desk is committed to delivering fast and effective assistance to guarantee a smooth experience with our products and services.
- Response within 24 hours
- Microsoft certified team
- Guidance, training and workbooks available
Everything about our Technical Help Desk
Can I get training sessions for ORdigiNAL products?
Absolutely! Our help desk is dedicated to supporting you. They can provide access to training resources and even organize training sessions to ensure that you and your team can effectively utilize our solutions. After receiving your personal training code you can book a training on our bookings page.
How can I reach the ORdigiNAL Help Desk?
If you need assistance from our technical help desk, partners of ORdigiNAL can conveniently submit a ticket through our partner portal (coming soon!) by logging in. If you are not a partner or an end-user seeking support, please direct your inquiries to our sales department via email at sales@ordiginal. Our team is committed to providing a response within a couple hours.
Can I be provided with the latest version updates and documentation?
Certainly! We send out a technical bulletin e-mail with the most important changes and logs. If you happened to miss it in your inbox, or if you want to read back, please send an email to marketing@ordiginal or [email protected].
What's the typical response time for inquiries?
While we strive to acknowledge all support requests as fast as possible, please understand that response times may differ based on the nature and urgency of your inquiry. We provide an initial response within a few hours. You will receive a confirmation with a case number immediately after submitting your ticket.
Is technical expertise necessary to reach out?
Technical expertise is not necessary. Our Help Desk is available to assist users of all technical skill levels, offering personalized support to meet your specific needs. We provide assistance in simple, easy-to-understand terms.
Pre-sales assistance
Sales services tailored to your needs
At the forefront of our customer service, our Inside Sales team serves as your initial point of contact, guiding you through our range of offerings and assisting you in making informed decisions that are tailored to your unique requirements. The ability to make well-informed choices is crucial when selecting technology solutions.
Our Pre-Sales team works closely with you to fully comprehend your specific needs and objectives. They offer in-depth insights into our products and services, helping you evaluate how they align with your requirements. Our ultimate aim is to provide you with all the necessary information to make choices that will lead to your success.
Marketing services
Simplify your marketing efforts
Elevate your promotional strategies without the hassle of managing an in-house marketing team. Experience the benefits of our subscription-based approach, where you can access our exclusive materials and campaigns. Our convenient portal allows you to instantly download a range of pre-designed campaigns or conveniently submit a ticket for a customized marketing request.
ORdigiNAL offers her resellers access to top-notch marketing support.
- Designer by the hour
- Ready to use campaigns
- Available in English, French, German and Dutch
Let’s get in touch!
Do you have any questions about us, or do you want to know more about our products? Send us a message with the form below. We aim to respond within one working day.
