Technical support
Empowering end users, enabling partners, and delivering expertise where it matters most.
Technical support
The Technical Help Desk
We know how important it is to provide top-notch technical support to our customers at ORdigiNAL. That’s why we’ve created the ORdigiNAL Help Desk, which serves as your primary support contact for any questions or issues you may have. Our Help Desk is committed to delivering fast and effective assistance to guarantee a smooth experience with our products and services.
- Response within 24 hours
- Microsoft certified team
- Guidance, training and workbooks available
Our technical services at a glance:
For what solutions do you offer technical consultancy?
ORdigiNAL offers comprehensive technical consultancy services for a range of solutions, including Speech Recognition, Generative AI, Cloud, Telephony, 3D Printing and more. Our team will guide you through each stage of the journey from discovery to delivery to ensure an exceptional user experience.
Can I get training sessions for ORdigiNAL products?
Absolutely! Our help desk is dedicated to supporting you. They can provide access to training resources and even organize training sessions to ensure that you and your team can effectively utilize our solutions. After receiving your personal training code you can book a training on our bookings page.
How can I reach the ORdigiNAL Help Desk?
If you need assistance from our technical help desk, partners of ORdigiNAL can conveniently submit a ticket through our partner portal by logging in. If you are not a partner or an end-user seeking support, please direct your inquiries to our sales department via email at sales@ordiginal. Our team is committed to providing a response within a couple hours.
In what languages do you offer technical services?
As a global organization, we provide support in simple, easy-to-understand terms in more than 6 languages. Our Help Desk is available to assist users of all technical skill levels, offering personalized support to meet your specific needs.
Can you help me with my SLA?
Yes, we can! As a value added distributor, we understand the importance of providing top-notch service to your end users. We can help you set up and manage your Service Level Agreements (SLAs) effectively. Let us handle the complexities of SLA management so you can focus on growing your business and keeping your end users satisfied.
The advantages of using Dragon
Training & support - the ORdigiNAL way
We offer a range of (virtual) training services designed for both end users and partners—ensuring everyone has the knowledge and confidence to use our solutions effectively.
For end users, we provide hands-on training that focuses on day-to-day use, helping them get up to speed quickly with practical, real-world guidance. For our partners, we deliver dedicated training tracks for both sales and technical teams. Sales enablement sessions help your team understand how to position our solutions, while technical certification gives your engineers the expertise to implement and support the technology with confidence.
We also offer a “train the trainer” approach, where we equip a key person within the end-user organisation to deliver in-house training to their own teams. This is ideal for larger deployments or organisations with internal training capabilities.
To access training, simply contact your Partner Success Manager, who will help you find the right option for your needs. You can also request sessions directly through our training application page.
ORdigiNAL support services
Let us handle your implementations & development
Implementations
With our reliable and flexible installation services we make sure your solutions are up and running smoothly from day one. Whether you’re a partner looking for support across multiple client sites or an end user preparing for your own deployment, our experienced technical team is ready to assist—either remotely or on site.
We specialise in installing a wide range of solutions, including Microsoft Dragon speech recognition, telephony systems, dictation workflows, Materialise software, and advanced Azure services. Every installation is handled with precision, taking into account your existing infrastructure, workflow requirements, and user environment to ensure the software functions exactly as it should.
Our approach is collaborative and efficient, with minimal disruption to your operations. We work closely with your internal IT team or client stakeholders to ensure a smooth handover, thorough testing, and successful go-live. Whether delivered virtually or in person, each installation benefits from 20 years of product knowledge and practical experience.
Development
At ORdigiNAL, we provide seamless integration support for our wide array of solutions, which range from Microsoft Azure AI services to top-notch Dragon speech recognition technology. Our team’s expertise helps partners and their end users to fully leverage these tools within their current infrastructure, thanks to our well-documented and adaptable APIs that cater to both standard and complex use cases.
We also offer advanced scripting capabilities that help automate tasks, personalize user experiences, and ensure that functionality aligns perfectly with your unique business processes. Plus, our expanding library of both pre-built and custom connectors allows for quick and reliable integration with various third-party platforms, including document management systems, CRMs, and EHRs. Whether you’re aiming to streamline workflows, facilitate real-time data exchange, or create custom extensions, our technical team is ready to support you every step of the way, from design to deployment.
Let’s get in touch!
Do you have any questions about us, or do you want to know more about our products? Send us a message with the form below. We aim to respond within one working day.