We are pleased to share the pre-release notes for the latest updates to the CC4Teams Omni-Channel Client. This release includes new features and important bug fixes designed to enhance your experience (now available in all regions).

New Features Highlights

• Event Step in Email Flows: Introduce event steps in your email workflows to automate and streamline processes.
• HTTP Request Step (API) in Email Flow: Integrate API requests directly into your email flows for enhanced functionality.
• Set Variable Step in Email Flow: Use variable steps to customize and control your email workflows more effectively.
• Upload Attachments in WhatsApp Interactions: Easily upload and manage attachments within WhatsApp interactions.

Bug Fix Highlights

• Email Predefined Answer Overwrites Signature: Resolved an issue where predefined answers in emails would overwrite the signature.
• Blank Users in Supervisors Agent Activity Tab: Fixed a bug causing blank user entries in the supervisors’ agent activity tab.
• Call Not Returning on the Waiting List After Declining: Addressed an issue where calls would not return to the waiting list after being declined.

We’ve included a concise description of each update in the downloadable release notes, which are available for easy reference. This allows you to quickly review key changes, improvements, and new features without needing to sift through extensive documentation, making it easier to stay informed about important updates.

Looking Ahead

• CC4Teams Roadmap 2025: Stay tuned for our roadmap, outlining the future direction and planned enhancements for CC4Teams.
• CC4Teams Feature Matrix: Explore the comprehensive feature matrix to understand the full capabilities of CC4Teams.
• CC4Teams Release Notes 2025.4.0: Access detailed release notes for a complete overview of the latest updates.

Thank you for your continued support. We are committed to providing you with the best tools to optimize your customer contact operations.