As of August 1st, 2025, the CC4Teams Legacy Client will reach its end of life. This marks an important transition for all users to upgrade to the CC4Teams Omni-Channel Client at no extra cost. This upgrade is designed to meet the evolving needs of contact centers, providing your team with the tools to thrive in a dynamic environment.

Why Upgrade to the Omni-Channel Client?

The CC4Teams Omni-Channel Client is built with innovative features and cutting-edge technology, ensuring that your customer engagement is more efficient and effective. Here are some of the key benefits:

• Omni-Channel Features: Seamlessly integrate various communication channels, including voice, email, and WhatsApp, to provide a unified customer experience.
• Enhanced Voicemail Options & Note-Taking: Improved voicemail functionalities and note-taking capabilities streamline communication and documentation.
• Advanced Supervisor Tools: Equip supervisors with advanced tools to monitor and manage team performance effectively.
• Customizable Workspace: Tailor your workspace to fit your specific needs, enhancing productivity and user satisfaction.
• A Fresh, Modern Design: Enjoy a sleek, modern interface that is both intuitive and visually appealing.
• Reduced Load Times: Experience faster load times, ensuring that your operations run smoothly without unnecessary delays.
• Enhanced Call Insights: Gain deeper insights into call metrics and performance, helping you make informed decisions.

AI-Powered Features

The Omni-Channel Client also includes advanced AI features that further enhance your customer contact operations:

• Transcription: Automatically transcribe calls for easy reference and analysis.
• Automated Summaries and Insights: Generate automated summaries and insights from customer interactions.
• Intelligent Responses and Recommendations: Utilize AI to provide intelligent responses and recommendations, improving customer satisfaction.
• Easy Answers: Quickly access relevant information to address customer queries efficiently.

Future-Ready Solution

Even if you’re currently using only voice/telephony, the CC4Teams Omni-Channel Client is ready for the future. When you’re ready to add email or WhatsApp, the setup is quick, seamless, and easy to start using—just as you’ve come to expect from us.

Additional Benefits

• Geo Redundancy: Ensure your operations are resilient and reliable with geo-redundant infrastructure.
• Communication & Graph API: Leverage robust APIs for enhanced communication capabilities.
• Over 300 Integrations: Integrate seamlessly with over 300 applications to enhance your workflow.
• AI-Powered Insights: Utilize AI to gain deeper insights and improve decision-making.

Upgrading to the CC4Teams Omni-Channel Client is more than just a technical improvement—it optimizes your customer contact operations. By adding more secure, insightful, and personalized capabilities, you set your business up for success. And the best part? This upgrade comes at no extra cost. Switch today and unlock all the benefits of the Omni-Channel Client.